I can't express just how grateful I am to these wonderful people. From the first phone call to handing the key over at the end of my rental they... Read More allwere so nice and helpful. The reservation lady I talked with explained the cost and worked quickly with me to ensure I could get the van for the time I needed. The team at the Hurricane office were outstanding. The receptionist made the experience pleasurable and as smooth as possible. The gentleman who explained the lock down features for the wheelchair and exactly how the ramp worked was not only personable but very detailed in his explanation. The gentleman I handed the keys to at dropoff wanted to know that I was satisfied. I definitely will use this company again if needed. Thanks everyone for a great experience. Show Less

Chad was great to work with. Broke everything down so it was easy to understand everything that went along with getting my new hand controls installed... Read More onmy Jeep. Show Less

Wow, great service! When I called and spoke with Ann in the office on Jan. 3 she advised me that Nancy would be calling me to... Read More schedule&period The next day Nancy called and I was told it may be weeks before their techs could come to my house. They, like all businesses during this Pandemic, were experiences labor shortages. The very next day she called me back and told me they had a technician coming down Rt. 15 from Harrisburg, Pa. and they could jump off 15 to Taneytown, Md. and be here on Jan. 5th at 8:30 AM. I was delighted. They were at my door the next morning right on time. I learned that my tech was actually the Shop Manager, Alan Rhoades, and his helper. They were fantastic. They fixed my chair lift in less than 20 minutes!! They were friendly, courteous and smart. I live alone and they were kind enough to take time out of their busy schedule to chat with me for a little while. Great service!! Everyone, Ann, Nancy and Alan and his assistant. I would highly recommend Total Mobility Services, Frederick, Md. branch.....anytime, anyone. I'm grateful! Show Less

The staff at Total Mobility are exceptional. Tara is very patient and caters to the customer's scheduling needs with promtness and... Read More professionalism&priod; Charlie is just about the friendliest salesman on earth, and has the patience to answer endless questions (which is bound to happen with adapted vehicles). He is polite but also a straight shooter. I highly recommend having a dealership that both, sells you the vehicle as well as handling modification and adaption issues in-house ...(I made the mistake on a previous modified vehicle, by not doing that). Bob is a thorough mechanic, and sees to needs if you address concerns with him. Cudos! ...the lobby took some getting used to, as it has just about the largest collection of taxidermy mounts. Show Less