I purchased my first BraunAbility conversion van from the Total Mobility Services Frederick location in 2017, and have returned for regular van maintenanc ever since. The current staff has always been helpful and professional - especially Nancy, Anne, and Dana. Nancy even went out of her way to find a local exhaust shop, when my van required service unrelated to the conversion. The service team is excellent - truly the best in Frederick and the greater Maryland area. Show Less
I am so glad I was introduced to Total Mobilty & Chad Edwards, the people here at total mobility are so nice and Chad makes sure things are done to enure a great experience. I wrecked my van, and had to buy a new one, and Chad went above and beyond to help me, things took a while but it finally all worked out and like I said I'm so glad to know about this place. They are there to make things work for their customers. Thanks Chad for your help! Sandra Show Less
I have been working with Chad for about a year now and could not be more satisfied with him and the staff. He always go above and beyond to strive to mae every need and concern one may have a successful transition, always coming up with creative ideas in adaptability. They recently helped with the conversion of a GMC Sierra for a power wheelchair and everything worked out very smooth. I would like to say thank you to everyone. Show Less
I can't express just how grateful I am to these wonderful people. From the first phone call to handing the key over at the end of my rental they allwere so nice and helpful. The reservation lady I talked with explained the cost and worked quickly with me to ensure I could get the van for the time I needed. The team at the Hurricane office were outstanding. The receptionist made the experience pleasurable and as smooth as possible. The gentleman who explained the lock down features for the wheelchair and exactly how the ramp worked was not only personable but very detailed in his explanation. The gentleman I handed the keys to at dropoff wanted to know that I was satisfied. I definitely will use this company again if needed. Thanks everyone for a great experience. Show Less
Wow, great service! When I called and spoke with Ann in the office on Jan. 3 she advised me that Nancy would be calling me to schedule&period The next day Nancy called and I was told it may be weeks before their techs could come to my house. They, like all businesses during this Pandemic, were experiences labor shortages. The very next day she called me back and told me they had a technician coming down Rt. 15 from Harrisburg, Pa. and they could jump off 15 to Taneytown, Md. and be here on Jan. 5th at 8:30 AM. I was delighted. They were at my door the next morning right on time. I learned that my tech was actually the Shop Manager, Alan Rhoades, and his helper. They were fantastic. They fixed my chair lift in less than 20 minutes!! They were friendly, courteous and smart. I live alone and they were kind enough to take time out of their busy schedule to chat with me for a little while. Great service!! Everyone, Ann, Nancy and Alan and his assistant. I would highly recommend Total Mobility Services, Frederick, Md. branch.....anytime, anyone. I'm grateful! Show Less
The staff at Total Mobility are exceptional. Tara is very patient and caters to the customer's scheduling needs with promtness and professionalism&priod; Charlie is just about the friendliest salesman on earth, and has the patience to answer endless questions (which is bound to happen with adapted vehicles). He is polite but also a straight shooter. I highly recommend having a dealership that both, sells you the vehicle as well as handling modification and adaption issues in-house ...(I made the mistake on a previous modified vehicle, by not doing that). Bob is a thorough mechanic, and sees to needs if you address concerns with him. Cudos! ...the lobby took some getting used to, as it has just about the largest collection of taxidermy mounts. Show Less
My husband, Mark, bought his Van from TM in 2016 and has been totally and completely satisfied with every aspect of his dealings with TM. Fom his first contact with their sales staff to his continued dealings with the service department they are always knowledgeable, friendly, and on time! Look no further for your handicap driving needs! You will be well taken care of at Total Mobility!! Show Less
I have been buying conversion vans and having my service done by Total Mobility for 25 years. They are the best. My most recent experience involvd a question about the heating system. What really impressed me was the communication and the commitment in solving my problem by Josh the service tech. He went beyond what was necessary to work on my issue. . My advice is to use this veteran owned company to take care of your conversion vehicle needs! 5 stars all the way. Show Less
